Reference

Legal Terms That Cover Your Account at 299 game

Our legal terms set out what you agree to when you open an account and what we commit to in return. Access to 299 game depends on your local law and eligible regions — if you are in Bangladesh and your use is permitted…

Account holder rightsBangladesh-region accessbKash, Nagad, Rocket coveredPolicy in plain English
299 game Legal Terms That Cover Your Account at 299 game
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Secure Your Account

Account security at 299 game runs on two layers: the password you set and the OTP sent to your registered mobile number every time you log in from a new device. We do not store your bKash, Nagad, or Rocket PIN — those stay inside your own wallet app. Your personal data is encrypted in transit and at rest. We do not sell your information to third parties; it is used only to operate your account, verify transactions, and comply with applicable regulatory requirements in the regions where we are licensed to operate.

OTP Login

Every new-device login triggers a one-time password to your registered number. If you receive an OTP you did not request, change your password immediately and contact support.

Data Retention

We keep your account data while your account is open. After closure, data is held for the retention period required by applicable rules, then permanently deleted.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can manage non-essential cookies in your browser settings at any time.

Change Requests

To update your registered mobile number, email, or request a copy of your data, go to account settings or raise a ticket through the help portal with identity verification.

LEGAL QUERY CHANNELS

How to Reach Us About a Legal or Policy Question

If you have a question about your rights under these terms, a data request, or a dispute you cannot resolve through your account dashboard, our support team handles it directly. You can reach us through live chat inside your account, by email, or via our help portal — all three channels feed into the same queue so you will not be asked to repeat yourself.

Live Chat Open the chat widget inside your account. Available for account, wallet, and policy queries. Reference your account ID so the agent can pull your details immediately.
Email Support Send your legal or data query to our support email address listed in the contact section of the full terms document. Include your registered mobile number.
Help Portal Log a formal ticket at the help portal for disputes, data deletion requests, or policy clarifications. Ticket status is tracked inside your account dashboard.

Common Questions About Your Legal Rights and Account Terms

Real questions from account holders about how the terms work, what your rights are, and how to act on them.

Access depends on your local law and eligible regions. You are responsible for confirming that online gaming is permitted in your location before opening or using an account.

Log into your account, go to settings, and submit a data access request. Alternatively, raise a ticket via the help portal with your account ID and identity verification documents.

Yes. Submit a deletion request through the help portal. We process it within the timeline set in our data retention policy and confirm by email once deletion is complete.

Any confirmed balance in your account wallet is returned to your nominated payment method — bKash, Nagad, or Rocket — after identity verification and before the account is closed.

We notify you by in-account message or to your registered email before any change takes effect. Keep your contact details current in account settings so you do not miss updates.

Raise a formal dispute ticket through the help portal. Include your account ID and the transaction or decision reference. Our team reviews it and responds within the timeframe stated in the terms document.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.